Shipping policy

Shipping Policy

Shipping Charges

Shipping charges will be automatically calculated based on the final delivery address and applied to the

total of the order.

Order Tracking

Once an order has been placed, a tracking number will be provided via a shipment confirmation email,

generally within 5 business days. A Planner or Customer may contact the Customer Service at

CS@RIMAN.com if such an email is not received for order tracking information. Once an order has been

shipped, the tracking information will be made available via My RIMAN and via the Order History page

on the RIMAN, INC. website.

After RIMAN, INC. has accepted and processed an order, it will make reasonable efforts to ship the order

to the address specified in the order using a carrier chosen by RIMAN, INC. The risks of loss or damage

will pass to the customer or ordering Planner upon the carrier’s confirmation of delivery to the specified

address. Orders are shipped on business days only, excluding Federal Holidays. Planners and their

Customers should allow up to 2 business days for order processing and an additional 5-7 business days

for delivery within the continental U.S., and up to 14 business days for delivery within Canada. In some

instances, additional business days may be necessary to complete delivery due to carrier handling and

routing, which is outside of RIMAN, INC.’s control. RIMAN, INC. will make reasonable efforts to fill

Planners’ and Customers’ orders but will not be liable for any delay in delivery due to carrier error or for

orders where proof of delivery has otherwise been provided to RIMAN, INC. by said carrier. RIMAN, INC.

reserves the right to cancel any order where the address has been changed after the order is placed. Any

orders which are deemed undeliverable by the carrier within or up to 30 days of the date of order

placement will be automatically cancelled and refunded.